Demographics

Name: Michael Miller
Email: michael.bartok@gmail.com
Current Residence: Tampa, FL
Nationality: US
Languages: English, Spanish
LinkedIn Profile

Education

Institution: University of Florida
Degree: Bachelor of Arts (with honors)
Major/Minor: Linguistics / Arabic
Graduation Date: 6 May 1995

Professional Development

Institution: Dale Carnegie
Course: Leadership for Managers
Awards: Week 2 Human Relations Award, Perfect Attendance Award, and Best in Class Innovation Project
Graduation Date: 20 Dec 2012

Institution: Dale Carnegie
Course: How to Run Meetings That Actually Accomplish Something
Awards: N/A
Graduation Date: Aug 2013

Institution: McKinsey Academy
Course: Product Academy 2022
Awards: N/A
Graduation Date: 16 Aug 2022
Credly Badge Link

Certifications

Institution: International Scrum Institute
Certification: Scrum Product Owner Accredited Certification (SPOAC)
Certification ID: 03838874157052
Certification Date: April 3, 2015

Institution: International Scrum Institute
Certification: Scrum Master Accredited Certification (SMAC)
Certification ID: 19422412079758
Certification Date: April 3, 2015

Institution: International Scrum Institute
Certification: Scrum Coach Accredited Certification (SCAC)
Certification ID: 97556262064725
Certification Date: February 19, 2016

Institution: International Scrum Institute
Certification: Scrum Trainer Accredited Certification (STAC)
Certification ID: 42821196334436
Certification Date: February 19, 2016

Institution: International Scrum Institute
Certification: Scaled Scrum Expert Accredited Certification (SSEAC)
Certification ID: 86532546635717
Certification Date: February 19, 2016

Institution: Scaled Agile, Inc.
Certification: SAFe 4 Program Consultant (SPC4)
Certification ID: 43699949-8084
Certification Date: January 3, 2017
Certification Valid Through: December 28, 2024 (renewed)

Institution: Scaled Agile, Inc.
Certification: SAFe 5 Program Consultant (SPC5)
Certification ID: 41754786-8487
Certification Date: December 31, 2019
Certification Valid Through: December 28, 2024 (renewed)

Institution: Scaled Agile, Inc.
Certification: SAFe 6 Practice Consultant (SPC6)
Certification ID: 49570587-1938
Certification Date: November 6, 2023
Certification Valid Through: December 28, 2024 (renewed)

Institution: Scrum Alliance
Certification: Certified Scrum Master (CSM)
Certificant ID: 000816855 (Scrum Alliance Community Profile)
Certification Date: August 7, 2018
Certification Valid Through: December 6, 2025 (renewed)

Institution: Scrum Alliance
Certification: Certified Scrum Product Owner (CSPO)
Certificant ID: 000816855 (Scrum Alliance Community Profile)
Certification Date: October 11, 2018
Certification Valid Through: December 6, 2025 (renewed)

Institution: Scrum@Scale
Certification: Certified Scrum@Scale Practitioner (CS@SP)
Certification ID: 0b875181-066b-4646-a9e8-84784894058c
Certification Date: July 2, 2019

Institution: Scrum Alliance
Certification: Advanced Certified Scrum Master (A-CSM)
Certification ID: 000816855 (Scrum Alliance Community Profile)
Digital Badge: https://bcert.me/bc/html/show-badge.html?b=ygaeldqr
Certification Date: November 5, 2019
Certification Valid Through: December 6, 2025 (renewed)

Institution: Scrum Alliance
Certification: Certified Scrum Professional – Scrum Master (CSP-SM)
Certification ID: 1160809 (Scrum Alliance Community Profile)
Digital Badge: https://bcert.me/bc/html/show-badge.html?b=cpokdqzd
Certification Date: December 6, 2019
Certification Valid Through: December 6, 2025 (renewed)

Languages

English (native)
Spanish (advanced)
Arabic (basic)
French (survival)
Portuguese (passive)
Italian (passive)

Resume Download

Michael Miller, Enterprise Agile Coach / Sr. Product Management Professional (Resume, Jan 2024)

Employment History

Sr. Product Management Coach, Discover (Apr 2022 – Present)

I am part of the newly formed (2022) Enterprise Product Management Capabilities team responsible for defining enterprise-wide product management capabilities and practices, as well as interfacing with and training coaches and business partners. Our focus is on providing the skills and tools necessary for product professionals at Discover to ensure they are building the right things for our customers.

• Created Product Management Foundations training materials covering the Product Discovery, Product Definition, Product Planning, and Product Execution capability areas
• Created Product On-the-Job training materials using a mock product threaded through 16 modules covering the skills, disciplines, and tools across all four of our product capability areas
• Interfaced with lines of business as a product management coach / consultant working with directors and vice-presidents to instill product- and customer-centric thinking, skills, and behaviors
• Created the initial concept of the Discover Product Operating Model (POM)
• Cohost of the ongoing Discover Product Lean Coffee and Product Sense & Respond series

Director, Agile Product Owners, Trellance (Sep 2020 – Apr 2022)

In September 2020 I was offered the opportunity to join Trellance as their newly minted Director of Agile Product Owners. I was charged with  overseeing the existing Product Owners and helping foster a collaborative, agile environment where agile software development teams can thrive. Here are just few of my accomplishments at Trellance so far…

• Trained a group of 7 Product Owners in the basics of agile product ownership and working in conjunction with Product Managers
• Established metric and goal reporting for the Product Owner group and had the Product Owners themselves report progress to leadership
• Fostered more open and collaborative relationships between Product Owners and Product Managers and Scrum Masters
• Offered continued support and training to all Product Owners via 1-on-1 sessions, coaching, mentoring, and the establishment of our own PO Community of Practice
• Assisted with and supported Trellance’s ongoing agile transformation efforts

Scrum Master / Agile Coach, Gerdau (Tential) (Feb 2020 – Sep 2020)

In February of 2020 I was offered the opportunity to join Gerdau as a Scrum Master and Agile Coach for their Digital Operations in North America (GLN). I was given the task of spinning up two agile teams on diverse projects; one using Scrum and the other using Kanban. At the same time, I was tasked with creating agile training materials for Gerdau’s digital operations. Within 90 days both teams were executing successfully and we began training scrum master and product owners. In May I was awarded a third team.  Here are just some of highlights of my time at Gerdau…

• Established a successful scrum team for an integration project with a 3rd party vendor. We later set the bar for excellence for scrum in practice for GLN and delivered our integration a full month early
• Established a successful kanban team for a data science project that resulted in a prototype algorithm for predicting the quality of incoming sales orders
• Took on a team with a product that possessed a complex and interdependent architecture and reduced their cycle time by more than 50%
• Assisted with the day-to-administration of Jira, optimizing projects, workflows, and configurations for digital teams across GLN
• Served as a mentor and coach for scrum masters and product owners across GLN

Enterprise Agile Coach, Clearly Agile (Jun 2018 – Jan 2020)

In June of 2018 I was offered the opportunity to join Clearly Agile as an Enterprise Agile Coach. My first assignment was a long-term stint embedded with PricewaterhouseCoopers serving as the dedicated onsite Agile Coach for a multi-million dollar initiative. This assignment included coaching teams in the Scrum methodology and various other Agile and Scrum techniques (user stories, backlog management, estimation, etc.), scaling one large team into multiple, right-sized teams, active planning tool configuration and much, much more.

After just 5 months on the job at PwC, I was able to scale one bloated project team into 5 scrum teams with a small program team for governance. Project velocity tripled! After that stellar performance I was asked to work internally as Clearly Agile’s very own internal product owner. I have a deep, deep affection and passion for product management and I jumped at the opportunity! We built out our internal scrum development team and now we work on client products, our internal products, and some super cool skunkworks products that we hope will one day help change the face of agile software development.

Enterprise Agile Coach, Ashley Furniture (Nov 2015 – Jun 2018)

In November of 2015 I was delighted to join AshComm, the eCommerce arm of Ashley Furniture responsible for the development of ashleyfurniturehomestore.com. I was tasked with spearheading their adoption of Scrum. This was a herculean task and an absolutely amazing opportunity to help a world-class organization achieve even higher levels of excellence with their eCommerce development efforts. As a result of my work in AshComm I was later transitioned over to Ashley’s enterprise-wide Agile Transformation Team as one of only two Enterprise Agile Coaches. I also served as the lead Scrum Trainer, lead Agile Product Management SME, and lead Scaled Agile (SAFe) SME. In this role, I trained and coached over 25 software delivery teams across more than 8 business units.

• Created the eComm Agile Scrum adoption strategy, including scaling
• Created documentation and training materials for Scrum, Kanban, Scrumban, and Scaled Agile
• Championed our adoption of Scrum across the entire Ashley organization
• Conducted formalized training classes in Scrum across the entire Ashley organization
• Mentored Product Owners, Scrum Masters, and Developers across 25+ distinct Scrum development teams
• Served as the Scrum Master for the eComm DevOps Scrum team (2+ years)
• Served as the Product Owner for Ashley’s internal executive project reporting application, Ashley Align (Jan 2018 to present)

Web & Mobile Product Manager, LabTech Software (Nov 2010 – Sep 2015)

I started at LabTech Software in November 2010 as their Online Documentation Specialist, responsible for migrating over 375 pieces of web content, then maintaining that online user documentation and the CMS it which it resided. In addition to posting, editing, and maintaining all of our online end-user documentation, I also oversaw all major CMS component changes, integrations, and development. As time passed, I also found myself performing all daily website administrator duties and acting as the point of contact for our online user experience.

In August 2011, I was promoted to Manager of Web Services where I built and managed a team of four developers responsible for overseeing all non-marketing aspects of labtechsoftware.com and its subdomains; including new web application design and development, business process automation, weekly web site maintenance, and web server administration for almost a dozen web servers.

In April 2013 I was given the opportunity to become the company’s first Web Product Manager. My duties now focus largely on gathering requirements for new web innovations, enhancing our web user experience by serving as our user advocate, and performing the product owner role on our internal web development team.

After successfully improving the LabTech Partner Portal over the course of 2014, in April 2015 I was given the opportunity to bring my knowledge and expertise to the Web and Mobile Control Center modules of our core product.

Senior Technical Writer, PCHowTo (Sep 2005 – Oct 2010)

I started at Knowledge Accelerators (formerly PCHowTo) in Sep 2005 as a technical writer responsible for scripting “how to” videos for end users for a wide variety of computer applications and VOIP telephone systems, including Internet Explorer, Microsoft Office, Lotus Notes and Avaya and Cisco VOIP telephones.

After establishing a record of high performance as a technical writer in 2006, I was moved to knowledge base content management where I managed the maintenance of all content on IBM’s internal self-help website, IT Help Central until Jan 2009.

After creating Hermes, a proprietary software application that increased our translation and delivery capacity by a factor of 2-3 times, I was then moved into the Senior Technical Writer position, training other technical writers who were working on multimedia end-user self-help content for the Lotus (Quickr, Connections, iNotes, Symphony) and Microsoft Office 2010 application families.

Freelance Content Writer, Boson Software (Jan 2003 – Sep 2005)

Boson Software specializes in web-based test preparation, mainly for IT certifications. I paired with Boson to broaden their offerings to include practice exams in multiple subject areas and languages for the Praxis Series Teacher Exams, the SAT I, and the SAT II. I researched and designed 6 practice tests and worked with Boson editors and sales personnel to maintain my tests and provide valuable author interaction with our customers. Sales of my tests doubled yearly from 2003 to 2005, with my 2005 yearly sales measured in the thousands of dollars.

Work history prior to 2003 was spent in the field of EFL/ESL education and is available upon request.

Skills

Requirements Gathering
Ability to gather, interpret, and document requirements for website and web application development.

Web Product Management
Well versed in inbound (technical) web product management, client and cross-team interaction, writing software requirements (user stories) and prioritizing features.

Scrum
Certified by the International Scrum Institute as a Scrum Master (SMAC), Scrum Product Owner (SPOAC), Scrum Coach (SCAC), Scrum Trainer (STAC), and Scaled Scrum Expert (SSEAC). Certified by the Scrum Alliance as a Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO). Certified by Scrum@Scale as a Certified Scrum@Scale Practitioner (CS@SP). Able to organize, create, run, and mentor Scrum teams (Product Owners, Scrum Masters, Developers), practice single and multi-team Scrum (parallel  and scaled Scrum (Scrum of Scrums model). Ability to manage both web and mobile site/application development using Scrum.

Scaled Agile Framework (SAFe) 4.6
Certified by Scaled Agile, Inc. as a Scaled Agile Framework (SAFe) 4 Program Consultant (SPC4). Certified to teach lower level SAFe classes and roles, including classes for certification for SAFe Agilist (SA), SAFe Practitioner (SP), SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), SAFe Product Owner/Product Manager (POPM), SAFe DevOps (SDP), and SAFe Lean Portfolio Management (LPM). Certified to teach SAFe 4.6 and lead 3- and 4-level SAFe implementations at the enterprise level.

Agile Active Planning Tool Administration
Skill in the administration of Atlassian’s JIRA (4+ years) and Microsoft’s Visual Studio Team Services (VSTS) (2+ years).

Web Content Management
Ability to organize and management web content in the CMS environment.

CMS (Content Management System) Administration
Skilled in installing and maintaining a wide variety of CMS web sites, including WordPress, Joomla, PHPKB, and more.

Technical Writing
Highly skilled in creating text, HTML, and multimedia how-to and instructional content for end users.

HTML
Strong understanding of HTML.

CSS
Ability to create and manipulate intermediate CSS styles.

SQL/MySQL
Ability to create, manipulate, and execute basic queries, as well as edit existing queries.

Javascript
Ability to create and manipulate basic Javascript code.